Shipping policy
Last Updated: June 2026
Thank you for shopping with Aurex. This Shipping Policy explains how we process, ship, and deliver orders.
1. Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer.
2. Shipping Times
Estimated delivery times:
United Kingdom
- transit time: 2–4 business days
Delivery times are estimates and may vary depending on location, customs processing, carrier delays, and other factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and order value.
Any applicable shipping fees will be clearly displayed before payment is completed.
4. Free Shipping
We offer free shipping on orders over £75 within the United Kingdom.
The free shipping threshold may be changed or withdrawn without prior notice.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 48 hours for tracking information to become active.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been dispatched, Aurex cannot guarantee successful delivery or reimbursement of shipping costs.
8. Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
While we will assist in investigating shipping issues, Aurex is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.
9. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the package and contents.
We will review the issue and work toward an appropriate resolution.
10. Contact Information
Aurex
Address:
15 Jade Place
Huddersfield
England HD2 1BE
United Kingdom
Phone:
+44 7974 885 747
Email:
support@aurex.co.uk
Specifies how orders are processed, shipping methods, costs, and delivery times.